Front Desk Agent - Level 1 (2025)

Front Desk Clerk Level I is an entry level position with responsibilities that include but are not limited to operating telephones in a polite and friendly manner following proper telephone etiquette, greeting members and guests, assisting with reservations and luggage, distributing resort information and schedules, and collecting and sorting the mail on a daily basis.

• Greet guests and provide them with superb customer service
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper
• Answer all client questions and incoming calls
• Maintain records and files
• Know and comply with all company policies and procedures regarding safety, security, emergencies, and guest interaction
• Report to work on time and in complete uniform
• Assists in other areas as needed
• Completion of any task requested by a supervisor or member of the management team

• Level I: 0-3 months experience at a hotel, resort, or club preferred
• Strong communication and interpersonal skills along with the ability to work in a diverse team environment
• Proficient in basic computer skills including Microsoft Word and Outlook

Successful applicants will pass pre-employment background check and must satisfactorily complete the mandated I-9 Document from Homeland Security. 

Please note our season is from Mid December - End of July. All employees must be available for the full season.